Refund Policy

Effective Date: July 16, 2026

At R. N. Kapoor Jewellers Pvt. Ltd., we want you to be completely satisfied with your purchase and your experience using our App. This Refund Policy explains how and when refunds are issued for orders, Gold Saving Plan (Kitty) installments, and related transactions.

1. Order Cancellations

• Orders may be cancelled before dispatch by contacting our support team via phone or WhatsApp. Once an order is confirmed and payment is successful, a full refund will be processed if cancellation is requested prior to shipping.
• Orders cannot be cancelled once the item has been dispatched. In such cases, you may initiate a return once the product is delivered, subject to our return conditions below.
• If an order fails, is rejected, or cannot be fulfilled due to unavailability of stock, any amount already paid will be refunded in full.

2. Product Returns & Refunds

• Eligible items may be returned in their original, unused condition, along with proof of purchase, within the return window communicated at the time of delivery.
• Once the returned item is received and inspected by our team, approved refunds will be credited to your original payment method within 7–10 business days.
• If a product is found to be defective or not as described, we will offer a full refund or replacement at no additional cost, following verification.
• Custom-made, engraved, or specially ordered jewellery is non-refundable unless the item is found to be defective.

3. Gold Saving Plan (Kitty) Refunds

• Installments paid towards an active Gold Saving Plan are generally intended to be redeemed as jewellery or gold at plan maturity, and are not refundable in cash except as described below.
• If you wish to close or withdraw from an active plan before maturity, please contact our support team. Any applicable refund of installments paid will be assessed and processed as per the specific terms of your plan, and may be subject to deductions as outlined at enrollment.
• In the event of a duplicate or erroneous installment payment, the excess amount will be refunded to your original payment method within 7–10 business days of verification.
• As noted in our Privacy Policy, an account with an active Gold Saving Plan cannot be deleted until the plan is closed or settled, to ensure your funds and any applicable refund are protected.

4. Payment Gateway Refunds

All payments made through the App are processed via our secure, RBI-compliant payment gateway partner, Razorpay. Refunds are issued to the original source of payment (bank account, UPI, or card) used at the time of the transaction. Depending on your bank or payment provider, it may take a few additional business days for the refunded amount to reflect in your account after we initiate the refund.

5. Non-Refundable Items & Charges

• Making charges and applicable taxes are non-refundable once a sale invoice has been generated, except where the product is found to be defective.
• Customized, engraved, or altered jewellery is not eligible for return or refund unless defective.
• Products that show signs of use, damage, or alteration after delivery are not eligible for a refund.

6. How to Request a Refund

To request a refund, please contact our support team with your order or plan details, along with proof of purchase, using the contact information below. Our team will guide you through the verification and processing steps.

7. Policy Updates

R. N. Kapoor Jewellers Pvt. Ltd. reserves the right to modify or update this Refund Policy at any time without prior notice. Any revisions will be reflected on this page and, where applicable, communicated via an in-app notification.

8. Contact Us

For any questions or refund requests, please reach out to us at:

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